Travel Terms & Conditions

Quantum Events Limited is the event owner and organiser of Ocean Swim Fiji – Stay & Swim taking place 24 May – 28 May 2027. YOU Travel Takapuna is a New Zealand TANNZ bonded travel agency who manages the sales of all Ocean Swim Fiji event packages and the booking of travel and accommodation.

PAYMENTS:

Swim Registration Deposit Payment

A non-refundable swim registration deposit of NZD $500 per person is to be paid to Quantum Events Ltd to confirm your attendance. Your spot at Ocean Swim Fiji Stay & Swim – May 2027 is only secured when you have paid the swim registration deposit amount. The deposit amount will be deducted from your package price.

Package Payments

The balance of the package price is due in two instalments. The instalment amounts will be
advised by YOU Travel. The payment dates are:

Travel Deposit (following non-refundable swim registration deposit paid):  This includes the cost of airfares and is due at the time of booking confirmation
Package Balance: Due 30 January 2027.

The instalment payments must be paid on or before the listed date or time frame above. If the travel booking is made after any instalment date, then the instalment payment(s) will be due immediately.

The travel deposit must be paid on or before the listed date or time frame above. If the travel booking is made 30 January 2027, the full package price will be due immediately.

Full payment is required before travel documents are issued.

Payment Process

Package payments are payable to YOU Travel, the exclusive Travel Agency for Ocean Swim Fiji. Payment can be made to YOU Travel Takapuna by direct credit to the following account:

ANZ Bank, Lake Road, Takapuna, UT TAKAPUNA 06-0273-0209635-02
Please quote your booking number provided and surname with your payment. Package prices
are based on payment by cash, EFTPOS, or direct credit into our bank account. Credit card
payments can be made through your YOU Travel consultant. Credit Card payments will incur
an additional convenience fee provided at the time of quoting.

CANCELLATIONS & AMENDMENTS:

Cancellation by You

Due to the costs involved in securing your booking, a cancellation fee will be charged if you choose not to attend Ocean Swim Fiji Stay & Swim – May 2027. In addition to any airline cancellation charges, the cancellation fees are:

Cancellation Dates and Fees (per person)

• Swim registration deposit of NZ$500 and sum of travel deposit.
• Between 30 January and 31 March 2027 an additional fee $1,250 on top of the swim registration deposit and travel deposit.
• From 1 April 2027 Full Package Price

Any payments you have made in excess of the cancellation fee will be refunded to you.

We highly recommend that you take out travel insurance at the time you make the deposit to attend the event.

Cancellation by Quantum Events

In the unlikely event that Ocean Swim Fiji Stay & Swim – May 2027 cannot be held on the advertised dates for reasons outside of organisers control caused by Acts of God, or force majeure such as (but not restricted to) weather or equipment disruptions, acts of government or other authorities, international border closures, communicable diseases, wars, hostilities, civil disturbances, strikes, riots, pilferage, medical or customs regulations or requirements, the event will be rescheduled or restructured and the deposit and any instalment payments will be transferred in full to this rescheduled or restructured event. If you choose not to attend the rescheduled or restructured event then a NZD $750 cancellation fee per person plus the forfeit of your swim registration deposit and travel deposit will apply (due to airfares not being refundable if these have been booked), with any excess payments refunded to you.

We strongly recommend the purchase travel insurance immediately after registering for the event and before first instalment is paid to cover for any unforeseen circumstances preventing the attendance at the event.

Package Amendments

If you wish to amend any part of your travel booking prior to departure YOU Travel will advise any change in package price. If you accept the amendment any change in package price will be charged or refunded to you.

Passport & Visa Requirements:

All travellers require a valid passport. Passports must be valid for at least 6 months from the intended date of departure from Fiji. A copy of the photo and details page of your passport must be provided to YOU Travel prior to the travel documents being issued.

If you are not travelling on a New Zealand passport, please let us know so we can check if a visa is required to enter Fiji. While we can assist, your passport and visa requirements are your responsibility.

TRAVEL INSURANCE – COMPULSORY:

Travel Insurance is compulsory for all attendees at Ocean Swim Fiji Stay & Swim – May 2027.

YOU Travel can offer you a Travel Insurance Policy to cover you participating in the Swim Events (plus additional days) that offers protection and peace of mind.

If you reside and are travelling from outside New Zealand, you will need to arrange your own Travel Insurance Policy with a local provider.

Travel insurance must include (at a minimum) cover for cancellations and/or amendments due to unforeseen events, medical costs (including repatriation), ocean swimming events, and lost luggage / money.

We suggest you purchase Travel Insurance when you make your deposit payment to ensure you receive the benefit of the cancellation and curtailment section of the travel insurance. We advise that there is no cover for carrier / operator / supplier or agent default.

All attendees must provide a copy of their travel insurance policy to Quantum Events prior to their departure date.

PRICES:

Your travel arrangements can increase in price for various reasons, including availability, currency exchange variances and Service Provider price fluctuations, until the date of utilisation. If you have paid a deposit, we will contact you to advise you of such increases, and we reserve the right to collect the additional amount from you. No items other than those specifically referred to are included. Extras not specified are to be paid for directly by you to the supplier.